At Heaven Aura, our anti-acne serum is carefully formulated to give you clear, healthy skin — and we truly hope you love the results. But if something isn’t right with your order, don’t worry — we’ve got you covered.

You’re eligible for a refund or replacement if:

• You received the wrong product
  
• Your order arrived damaged
  
• The product expired upon delivery

   

If any of the above apply, please contact us within 7 days of receiving your order by emailing us at anuhealthcresales@gmail.com

Please note:
Requests made after 7 days from delivery will not be eligible for a return, refund, or replacement.

What happens next:

1. Email us with your order number and a photo of the issue.
2. Our support team will review your request within 48 hours.
3. Once approved, we’ll arrange a reverse pickup from your address.
4. When we receive the returned product, we’ll inspect it to confirm the issue.
5. If verified, we’ll issue your refund within 24 hours to your original payment method.
   
   

We’re committed to making things right and ensuring your experience with us is as smooth as your future skin.