{"id":4311,"date":"2025-04-29T06:28:44","date_gmt":"2025-04-29T06:28:44","guid":{"rendered":"https:\/\/hevenauracosmatic.com\/?page_id=4311"},"modified":"2025-04-30T06:18:35","modified_gmt":"2025-04-30T06:18:35","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/hevenauracosmatic.com\/index.php\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4311\" class=\"elementor elementor-4311\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bfab66 e-flex e-con-boxed e-con e-parent\" data-id=\"6bfab66\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c52ab6b elementor-widget elementor-widget-text-editor\" data-id=\"c52ab6b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At Heaven Aura, our anti-acne serum is carefully formulated to give you clear, healthy skin \u2014 and we truly hope you love the results. But if something isn\u2019t right with your order, don\u2019t worry \u2014 we\u2019ve got you covered.<br \/><br \/><\/span><\/p><h4><b>You\u2019re eligible for a refund or replacement if:<br \/><br \/><\/b><\/h4><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You received the wrong product<br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your order arrived damaged<br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The product expired upon delivery<\/span><p>\u00a0<\/p><\/li><\/ul><p><span style=\"font-weight: 400;\">If any of the above apply, please contact us within 7 days of receiving your order by emailing us at anuhealthcresales@gmail.com<br \/><br \/><\/span><\/p><p><b>Please note:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Requests made after 7 days from delivery will not be eligible for a return, refund, or replacement.<br \/><br \/><\/span><\/p><h4><b>What happens next:<br \/><br \/><\/b><\/h4><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email us with your order number and a photo of the issue.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our support team will review your request within 48 hours.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once approved, we\u2019ll arrange a reverse pickup from your address.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When we receive the returned product, we\u2019ll inspect it to confirm the issue.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If verified, we\u2019ll issue your refund within 24 hours to your original payment method.<br \/><br \/><\/span><\/li><\/ol><p><b>We\u2019re committed to making things right and ensuring your experience with us is as smooth as your future skin.<br \/><br \/><\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Heaven Aura, our anti-acne serum is carefully formulated to give you clear, healthy skin \u2014 and we truly hope you love the results. But if something isn\u2019t right with your order, don\u2019t worry \u2014 we\u2019ve got you covered. You\u2019re &hellip; <a href=\"https:\/\/hevenauracosmatic.com\/index.php\/return-refund-policy\/\">Readmore<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4311","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hevenauracosmatic.com\/index.php\/wp-json\/wp\/v2\/pages\/4311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hevenauracosmatic.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hevenauracosmatic.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hevenauracosmatic.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hevenauracosmatic.com\/index.php\/wp-json\/wp\/v2\/comments?post=4311"}],"version-history":[{"count":7,"href":"https:\/\/hevenauracosmatic.com\/index.php\/wp-json\/wp\/v2\/pages\/4311\/revisions"}],"predecessor-version":[{"id":4490,"href":"https:\/\/hevenauracosmatic.com\/index.php\/wp-json\/wp\/v2\/pages\/4311\/revisions\/4490"}],"wp:attachment":[{"href":"https:\/\/hevenauracosmatic.com\/index.php\/wp-json\/wp\/v2\/media?parent=4311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}